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Orange phone upgrade fiasco

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Orange, the phone company 9 out of 10 ex-students prefer, have always been good to me. Cheap, fairly good reception, great customer service…
Well, you can scratch that last one. Michelle upgraded her phone this month to the Samsung A800, and all hell broke loose. First, the new sim card didn’t work. Then Carphone Warehouse and Orange started blaming each other. Then they discovered the phone was faulty. Then the new phone wouldn’t register. Then, after a full 5 days of dithering, and Orange finally helpfully informed us that it was simply a case of registering the sim card. “You should really have been told that 5 days ago, sir…” the man chirpily informed me. My advice to any Orange users – don’t upgrade this month. Their system’s shot to pieces.